Refund

Refund Policy

Effective 2026-09-25 · ENTR

entr.kr currently has no payment function. Because there are no products that can be purchased or paid for directly on the Site, this Policy sets out the basic principles that apply when the Company and a user enter into a separate contract. Where an individual contract provides otherwise, that contract prevails.

1. Scope

This Policy applies to paid services provided by ENTR (the “Company”), such as advisory, consulting, speaking, and education programs. Submitting an inquiry through the Site is free of charge and is not subject to refunds.

2. Before a Contract Is Signed

No fees are charged during the inquiry and preliminary discussion stages. Until a contract is signed and payment is received, either party may freely end the discussion.

3. Cancellation Before Services Begin

If payment has been made but the user requests cancellation before the services begin, the Company will issue a refund according to the following criteria.

Time of Cancellation	Refund Amount
7 or more days before the service start date	Full refund
3–6 days before the service start date	90% of the amount paid
1–2 days before the service start date	70% of the amount paid
On the service start date	No refund

However, if the Company has already begun and substantially provided preparatory services (such as research, assessment, or drafting a proposal), an amount corresponding to that work may be deducted.

4. Termination After Services Begin

Where services defined by sessions or by a period have already begun, the settlement is made as follows.

Per-session services — The remaining balance after deducting the sessions already delivered from the total fee is refunded.
Period-based services — The remaining balance after deducting, on a pro-rata daily basis, the amount corresponding to the elapsed period from the total fee is refunded.
No refund is given once half or more of the total services have been delivered.

5. Cancellation Attributable to the Company

If the Company becomes unable to provide the services for its own reasons, it will refund the full amount paid by the user for the portion not yet provided. If the user suffers actual damages, compensation will be determined through consultation.

6. Cases in Which No Refund Is Given

Where the contract was concluded based on false information provided by the user
Where provision of the services becomes impossible for reasons attributable to the user
For any materials or deliverables provided by the Company that the user has already received and used, to that extent

7. Refund Procedure

The user requests a refund by email (lynne@ahnbiz.com) or through the channel stated in the contract.
The Company replies with its decision on the refund and the amount within three (3) business days of receiving the request.
Once the refund is confirmed, payment is made to the account designated by the user within seven (7) business days.

Depending on the payment method, additional processing time may be required by the card company or payment gateway.

8. Dispute Resolution

Disputes regarding refunds will be resolved through good-faith consultation between the Company and the user. If consultation fails, either party may apply for mediation to a dispute mediation body under the Framework Act on Consumers or bring the matter before the competent court.

Addendum

This Policy takes effect on September 25, 2026.

Business Information

The business name and business registration number will be posted at a later date.